Salt Lake City Pothole Reporting - City Code Guide

Transportation Utah 3 Minutes Read ยท published February 10, 2026 Flag of Utah

Salt Lake City, Utah residents depend on safe streets and a clear process to report potholes and monitor repairs. This guide explains who is responsible for city streets versus state highways, how to file an issue with the city, what enforcement or penalties apply under municipal practice, and practical steps to follow after you report a pothole. It covers the Streets Division reporting channels, how repairs are prioritized, expected timelines where published, and what to do if a problem persists or involves a state-maintained roadway. Use the links below to submit a report or check status, and keep photos and exact location information to speed response.

Report promptly with a clear location to help crews respond faster.

How to report a pothole

To report a pothole on a Salt Lake City street, use the city Streets Division online reporting tools or phone service; for city-maintained streets the Streets Division accepts service requests and schedules repair work[1]. For potholes on state highways or interstates within the city limits, report to the Utah Department of Transportation system for state routes[2].

  • Online report form: enter location, photos, and hazard level.
  • Phone: use the city 311 or Streets Division contact numbers if you need phone support.
  • Photos and GPS coordinates: include clear images and a landmark for fast identification.

Penalties & Enforcement

Street maintenance and immediate pothole repair on city-owned roads are managed by the Salt Lake City Department of Public Services, Streets Division. Specific fine amounts or statutory daily penalties for failing to repair potholes are not specified on the cited city Streets Division pages; the city site documents reporting and maintenance procedures but does not list dollar fines for pothole-related violations on that page[1]. For damage or hazards on state routes, enforcement and repair schedules are set by UDOT and related state rules as published on UDOT pages[2].

State highways are maintained by UDOT, not the city; report them to the state system.
  • Fines: not specified on the cited city Streets Division page; see official links below for maintenance rules and reporting[1].
  • Escalation: first/repeat/continuing offence escalation ranges are not specified on the cited city page.
  • Enforcer: Salt Lake City Department of Public Services, Streets Division handles city streets; Utah Department of Transportation handles state routes.
  • Inspection & complaints: submit a service request to the city Streets Division or use UDOT reporting for state roads[1][2].
  • Appeals/review: specific administrative appeal routes and time limits for pothole enforcement outcomes are not specified on the cited pages.
  • Defences/discretion: emergency repairs and approved work orders are at the discretion of the Streets Division; permits or variances for planned excavation follow separate permitting processes.

Applications & Forms

The city provides an online service request/reporting form for roadway hazards; the Streets Division page links to the official report portal and phone contacts. Fee information or formal application numbers for pothole reporting are not required or not published on the city reporting page[1].

How-To

  1. Document the pothole: take clear photos, note nearest address or intersection, and record GPS coordinates if possible.
  2. Submit a city report for municipal streets through the Streets Division online form or call 311 for assistance.
  3. If the pothole is on a state route, report it through the UDOT reporting system instead.
  4. Track your report using the city's service request number or portal status; provide follow-up evidence if the repair is delayed.
  5. If damage or injury occurs from an unrepaired hazard, document all evidence and contact the appropriate department about claims procedures.
Keep records of your report number and photos until the repair is confirmed.

FAQ

Who fixes potholes in Salt Lake City?
The Salt Lake City Department of Public Services, Streets Division is responsible for city streets; UDOT handles state highways.
How do I report a pothole?
Use the city online service request form or call 311 for city streets; use UDOT reporting for state routes.
Are there fines for not repairing potholes?
Specific fine amounts or penalty schedules are not specified on the cited city Streets Division page.

Key Takeaways

  • Report city street potholes via the Streets Division service portal with photos and location.
  • Report state-route potholes to UDOT; different agency handles repairs.
  • Keep report numbers and evidence to track repairs or support claims.

Help and Support / Resources

  1. [1] Salt Lake City Streets Division - official page
  2. [2] Utah Department of Transportation - report a roadway problem

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