Orem Utility Rules: Gas & Electric Rates and Shutoffs

Utilities and Infrastructure Utah 3 Minutes Read ยท published March 01, 2026 Flag of Utah

Orem, Utah residents and businesses looking for how gas and electric service rates, safety and emergency shutoff procedures interact with municipal rules should start with their utility provider and Orem city regulations. The city handles permits, right-of-way work, inspections and local enforcement related to service connections and infrastructure while private utilities set rates and emergency response procedures. See the Orem Code of Ordinances[1] for local permit and street-work requirements.

Penalties & Enforcement

Enforcement for violations tied to installation, excavation, or obstruction of city rights-of-way and failure to obtain required permits is managed by Orem City departments; civil penalties, corrective orders and administrative actions are available remedies. Specific fine amounts and escalation schedules are not stated verbatim on the cited page and are therefore not specified on the cited page.[1]

  • Enforcer: Orem City Code Enforcement and Public Works inspect and enforce municipal permit and right-of-way rules.
  • Court actions and civil remedies: the city may pursue abatement orders or civil proceedings for continuing violations.
  • Fines: specific dollar amounts are not specified on the cited page.
  • Inspection & complaint pathway: file a complaint with Orem Code Enforcement or Public Works via official city contact pages listed in Resources below.
  • Appeals: appeal routes and time limits for administrative orders are not specified on the cited page; contact the enforcing department for timelines and procedures.
If you smell gas, evacuate immediately and call 911 and your gas provider from a safe location.

Applications & Forms

The city publishes permit and excavation application procedures in its ordinances and permitting pages; specific form names, numbers, fees and online submission links are not specified on the cited page. Refer to the city permitting and building pages listed in Resources for current forms and filing instructions.

Safety Rules & Emergency Shutoffs

Emergency shutoff authority for immediate hazards is typically exercised by the utility operator (gas or electric) and first responders; the city coordinates on-site safety, access and permits for repairs. For rate complaints and formal regulation of utility service terms, residents may also consult the Utah Public Service Commission or the utility provider.

  • Emergency response: call 911 for life-safety emergencies, then contact the utility emergency number for gas or electric.
  • Service interruptions for public works: the city may require coordination and notice when city projects necessitate temporary shutoffs.
  • Safety inspections: Orem building and public works inspections ensure connections meet code before service activation.
Always report suspected gas leaks immediately; do not operate electrical switches inside a building with a gas smell.

Common Violations

  • Excavating or digging in a public right-of-way without a permit.
  • Unauthorized connection or alteration of service infrastructure.
  • Failure to pass required inspections before energizing new electrical service.

FAQ

Who sets gas and electric rates for Orem customers?
Private utilities set rates subject to state regulation; municipal ordinances do not set consumer utility rates.
What should I do if I smell gas or suspect an electrical hazard?
Evacuate, call 911, then notify your gas or electric provider immediately; Orem emergency coordination is available via city public safety channels.
Can the city shut off service for code violations?
The city can require corrective action and coordinate with providers; specific shutoff authority and fines are not specified on the cited page.

How-To

  1. Call 911 for immediate danger.
  2. Contact your utility emergency number to report the leak or hazard.
  3. Report related permitting or right-of-way concerns to Orem Public Works or Code Enforcement.
  4. Complete any required city permits or inspections before restoration of service after repairs.
  5. If you dispute a rate or service denial, contact the Utah Public Service Commission for guidance on formal complaints.

Key Takeaways

  • Rates are set by utilities and regulated at state level; Orem enforces local permitting and safety.
  • Report leaks immediately: evacuate, call 911, then the utility.

Help and Support / Resources

  1. [1] Orem Code of Ordinances - Municode

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