Report Telemarketing & Online Sales Fraud - Lubbock

Business and Consumer Protection Texas 3 Minutes Read · published February 10, 2026 Flag of Texas

In Lubbock, Texas, consumers who suspect telemarketing or online sales fraud can report incidents to local and state authorities for investigation. This guide explains who enforces fraud and deceptive-sales complaints in Lubbock, how to file reports, and practical steps to preserve evidence and seek remedies. It covers the roles of the City of Lubbock police, the Texas Attorney General Consumer Protection Division, and federal resources for telemarketing abuses, including the Do Not Call registry and FTC complaint channels. Follow the steps below to report scams, protect your finances, and learn about likely penalties and appeal paths.

Penalties & Enforcement

Enforcement in Lubbock involves both local law enforcement for criminal fraud and state civil enforcement for deceptive business practices. For city-level complaint intake contact the Lubbock Police Department; for consumer restitution and civil enforcement contact the Texas Attorney General Consumer Protection Division.[1][2]

  • Fines and civil penalties: not specified on the cited page for municipal fines; state civil remedies and penalties are described by the Texas Attorney General and vary by case.[2]
  • Criminal charges: local prosecutors may pursue fraud or theft charges under Texas criminal law; specific local ordinance fines are not specified on the cited Lubbock pages.[1]
  • Non-monetary sanctions: orders for restitution, injunctions, seizure of assets, and court judgments are possible through state enforcement; specific municipal non-monetary sanctions are not detailed on the cited page.[2]
  • Enforcers and complaint pathways: Lubbock Police Department for criminal reports, Texas Attorney General for consumer complaints and civil enforcement, and the FTC/Do Not Call registry for telemarketing violations.[1][2][3]
  • Appeals and review: court appeal routes are through state courts; deadlines and specific appeal periods are not specified on the cited municipal pages and depend on the charge or civil suit.[1]
Act quickly to preserve copies of messages, receipts, and screenshots for investigators.

Applications & Forms

  • File a consumer complaint with the Texas Attorney General (online complaint form available on the AG site).[2]
  • Report fraud to the Lubbock Police Department via their online reporting/contact pages or by calling non-emergency dispatch; check the police site for the current online report options.[1]
  • Register complaints about telemarketing to the federal Do Not Call registry and FTC complaint portal for national enforcement actions.[3]

How to Report Fraud in Lubbock

Follow these steps to report suspected telemarketing or online sales fraud so authorities can act and you can seek restitution or consumer protections.

  1. Preserve evidence: keep call records, screenshots, emails, receipts, and transaction IDs.
  2. Contact your bank or card issuer immediately to stop or reverse unauthorized charges.
  3. Report the incident to the Lubbock Police Department for criminal investigation and local record.[1]
  4. File a consumer complaint with the Texas Attorney General Consumer Protection Division for civil enforcement and assistance.[2]
  5. If the scheme involved telemarketing calls, register the number with the Do Not Call registry and submit an FTC complaint to support federal enforcement.[3]
Keep written notes of all phone calls, including dates, times, names, and details of what was requested.

Common Violations

  • False promises of refunds or prizes in exchange for fees — often reported to police and the Attorney General.
  • Unauthorized charges after providing payment information to an online seller.
  • Persistent telemarketing calls after registration on Do Not Call lists.

FAQ

How do I file a criminal report in Lubbock for online sales fraud?
Contact the Lubbock Police Department using their online reporting/contact page or call non-emergency dispatch to make a report; include all evidence and transaction details.[1]
Can the Texas Attorney General help me get my money back?
The Texas Attorney General Consumer Protection Division accepts consumer complaints and may pursue civil enforcement, restitution, or injunctions depending on the case; use the AG complaint form to submit evidence.[2]
What should I do about repeated telemarketing calls?
Register your phone with the national Do Not Call registry and file a complaint with the FTC; include call dates and caller ID if available.[3]

How-To

  1. Collect screenshots, call logs, receipts, and any written communication.
  2. Contact your bank to dispute charges and freeze accounts if needed.
  3. File a report with Lubbock Police and save the incident or report number.
  4. Submit a consumer complaint to the Texas Attorney General and an FTC/Do Not Call complaint for telemarketing issues.
  5. Follow up with investigators and keep copies of all correspondence and filings.

Key Takeaways

  • Report fraud promptly to both local police and the Texas Attorney General to preserve remedies.
  • Save detailed evidence, including communications and transaction records.
  • State and federal agencies can pursue civil penalties and refunds; local police handle criminal charges.

Help and Support / Resources

  1. [1] City of Lubbock Police Department - Contact & Reporting
  2. [2] Texas Attorney General - Consumer Protection
  3. [3] Federal Trade Commission - File a Complaint / Do Not Call

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