Irving Reasonable Modification Process for Disability

Civil Rights and Equity Texas 3 Minutes Read · published February 10, 2026 Flag of Texas

In Irving, Texas, residents and visitors seeking a reasonable modification for a disability should follow the city process to request accommodations from the responsible department. This guide explains the departments to contact, typical steps to apply, what enforcement looks like, and how to appeal decisions under applicable city procedures. It focuses on practical action—how to submit requests, what forms or information you may need, and which city offices handle compliance and complaints.

Who handles requests

The City of Irving assigns responsibility for disability accommodation requests to municipal offices based on the service or facility involved. For city employment matters, Human Resources and the ADA/EEO coordinator typically manage reasonable accommodation requests. For public programs, facilities, or services, the department offering the program or the city ADA coordinator handles requests and complaints.[1]

Start by contacting the department that runs the program or facility you need to modify.

How to request a reasonable modification

Follow these general steps to submit a request to the City of Irving:

  1. Describe the modification you need and why it is necessary as a result of your disability.
  2. Provide any supporting documentation the city requests (medical verification or relevant functional information), unless the city states documentation is not required.
  3. Submit the request to the program department or Human Resources/ADA coordinator by phone, email, or official form if available.[2]
  4. Keep records of your request, the date submitted, and any responses or timelines the city gives you.

Penalties & Enforcement

Enforcement for failure to provide required reasonable modifications generally involves administrative review and corrective orders rather than preset municipal fines on the cited pages. Specific monetary fines for failing to provide reasonable modifications are not specified on the cited city pages; see the enforcement contacts below for complaint filing.[1]

  • Enforcer: Department with operational control (program department), Human Resources, ADA coordinator, and the City Attorney for legal enforcement.
  • Non-monetary sanctions: orders to comply, injunctive relief, required corrective actions, or referral to court; exact remedies are not specified on the cited page.
  • Fines and penalties: not specified on the cited page.
  • Escalation: city review, opportunity to remedy, then administrative or legal escalation; specific timelines or tiered fines are not specified on the cited page.
If you believe a city facility denied a reasonable modification, file a complaint promptly with the ADA coordinator or the department that handled the request.

Applications & Forms

The city may provide an ADA accommodation/request form or accept requests by email or phone depending on the office. If you need a specific form, contact Human Resources or the ADA coordinator; the cited pages indicate where to submit requests but do not list a universal form name or fee. Fees for filing an accommodation request are not specified on the cited pages.[2]

Action steps

  • Document your need and preferred modification in writing.
  • Contact the program department or Human Resources/ADA coordinator to submit the request and ask about any form.
  • Provide only the documentation requested and keep copies of all submissions.
  • If denied, request a written explanation and follow the city review or appeal process indicated by the responding office.

FAQ

How long will the city take to respond to a reasonable modification request?
The city will acknowledge and review requests, but specific response timelines are not specified on the cited page.
Do I need to provide medical records to request an accommodation?
Provide only the documentation requested by the city. The amount of information required varies by case and office.
What if the department denies my request?
You should ask for a written denial, the reason given, and how to appeal or request review through the city ADA coordinator or the department's complaint process.

How-To

  1. Identify the city department that provides the service or employs the staff related to your request.
  2. Contact that department or Human Resources/ADA coordinator to ask how to submit a reasonable modification request.
  3. Submit the request in writing, attach any documentation the city requests, and note the submission date.
  4. If denied, request a written explanation and follow the city-specified review or appeal process.

Key Takeaways

  • Start with the department responsible for the service or Human Resources for employment requests.
  • Keep clear written records of requests and responses.

Help and Support / Resources

  1. [1] City of Irving Human Resources - ADA and EEO information
  2. [2] City of Irving Code Compliance - complaints and enforcement

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