File Website Accessibility Complaint - Fort Worth

Technology and Data Texas 3 Minutes Read ยท published February 06, 2026 Flag of Texas

Fort Worth residents and web users who encounter accessibility barriers on an official City of Fort Worth website can file a complaint to request remediation. This guide explains where to report issues, what the city typically does after a complaint, practical action steps, and the official offices that handle web accessibility and ADA-related concerns.

Penalties & Enforcement

The City of Fort Worth addresses web accessibility primarily through administrative complaint handling and remediation rather than municipal fines listed for website defects. Specific monetary fines or graduated penalties for inaccessible city websites are not specified on the cited pages; complaints are handled by designated city officers and IT staff who coordinate fixes and reasonable modifications.

Responsible offices and official contacts:

  • City ADA Coordinator and Office of Civil Rights or Human Relations (contact and grievance procedures maintained by the city). See the city accessibility/contact page City of Fort Worth contact.[1]
  • Information Technology department page on web accessibility and technical standards maintained by the city IT team for official websites. Fort Worth municipal code host[2]
If you need immediate access to a specific document or service, call the ADA Coordinator to request an alternate format or direct assistance.

How complaints are typically resolved

  • The city records the complaint, evaluates the barrier, and assigns IT or a vendor to remediate or provide an alternative access path.
  • Documentation of the issue and any interim accommodations is maintained while remediation proceeds.
  • If a complaint implicates broader ADA compliance or legal standards, it may be escalated to the ADA Coordinator, legal counsel, or external enforcement bodies.

Appeals, timelines, and defenses

  • Specific appeal deadlines and timelines for review are not specified on the cited pages; contact the ADA Coordinator for current timelines.
  • Defences such as undue hardship, technical infeasibility, or pending redesigns may be considered; these are applied per policy and specific circumstances and are not fully enumerated on the cited pages.

Applications & Forms

The city does not publish a publicly available, standardized "website accessibility complaint" form on the cited pages; complaints are generally submitted via email, phone, or the ADA/IT contact form listed on the city's official pages. For exact form names, fees, or submission URLs, contact the ADA Coordinator or IT helpdesk as listed below.

Common violations (examples)

  • Non-text content (images, PDFs) missing text alternatives or structured, accessible formats.
  • Poor keyboard navigation or interactive controls that are not operable without a mouse.
  • Documents and forms posted as scanned images or inaccessible PDFs without accessible equivalents.
Most accessibility complaints can be remedied by providing accessible documents or alternate means to obtain information.

Action steps

  • Document the barrier: URL, screenshots, device/browser used, and the exact problem.
  • Contact the City ADA Coordinator or the IT accessibility contact (use official contact links below) and submit the documented issue.
  • Request an expected response timeframe and any interim accommodation (alternate format, phone assistance).
  • If unresolved, ask for escalation steps and consider filing with federal enforcement agencies or seeking legal advice.
Keep records of all communications and dates to support appeals or external complaints.

FAQ

Who handles website accessibility complaints for the City of Fort Worth?
The City ADA Coordinator and the Information Technology department manage complaints and remediation; contact details are on the city's official pages.
Can I get a refund or fine if a city website is inaccessible?
Monetary penalties for inaccessible city websites are not specified on the official pages cited; resolution usually focuses on remediation and alternative access.
How long does the city take to fix an accessibility problem?
Specific timeframes are not specified on the cited pages; request an estimated timeframe when you file the complaint.

How-To

  1. Gather details: URL, screenshots, description of the barrier, device and browser info.
  2. Contact the City ADA Coordinator or IT accessibility contact by phone or email and submit your documentation.
  3. Ask for an acknowledgment, expected response time, and any interim accommodation.
  4. If you receive no response, follow up and request escalation to a supervisor or the city legal office.
  5. If internal avenues are exhausted, consider filing a complaint with federal enforcement (Department of Justice) or consult an attorney experienced in ADA matters.

Key Takeaways

  • Document barriers thoroughly before filing a complaint.
  • Contact the City ADA Coordinator and IT for remediation and interim accommodations.

Help and Support / Resources

  1. [1] City of Fort Worth official site
  2. [2] Fort Worth Municipal Code host (library.municode.com)

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