Report Website Accessibility Issues - New South Memphis Ordinances

Technology and Data Tennessee 3 Minutes Read ยท published February 08, 2026 Flag of Tennessee

In New South Memphis, Tennessee, residents and visitors can report problems that prevent access to city digital services. This guide explains who enforces accessibility for municipal websites, what to include when you report an issue, expected timelines, and appeal options under local and federal frameworks. It is written for people with disabilities, advocates, web managers, and municipal staff who need a clear, practical path to resolve inaccessible content or digital barriers.

Penalties & Enforcement

The City of Memphis municipal code and published department policies do not list a specific local fine schedule for website accessibility failures; monetary penalties for digital accessibility are not specified on the cited page[1]. Enforcement for public-facing website accessibility is commonly handled through administrative remedial orders, corrective plans, and referral to federal enforcement where applicable.

If you believe a city website is inaccessible, file a complaint with the city's ADA coordinator as your first step.
  • Enforcer: typically the municipal ADA coordinator or the department that manages the site (e.g., IT, Communications).
  • Appeals/review: not specified on the cited page; federal complaint pathways may apply for Title II ADA claims[1].
  • Fines/escalation: not specified on the cited page; city code does not publish a web-accessibility fine schedule[1].
  • Inspection & complaints: file via the designated city contact or ADA coordinator; departments may investigate and require remediation plans.
  • Non-monetary sanctions: corrective orders, deadlines to remediate, public reporting, or referral to higher authorities or courts.

Applications & Forms

No dedicated city form specifically titled for "website accessibility complaint" is posted on the municipal code page cited; the city typically accepts complaints in writing by email or an online constituent services form, depending on departmental practice[1].

How to report an accessibility issue

When reporting, provide clear, actionable information so staff can reproduce and prioritize the problem. Keep messages concise and include contact preferences for follow-up.

  • Name the page URL, the specific element or feature that is inaccessible, and the assistive technology or browser used.
  • Include screenshots, error messages, and steps to reproduce the issue where possible.
  • Provide your contact details and preferred communication method for the city to confirm receipt and remediation steps.
A short video or screen recording can speed diagnosis and repair.

Common violations

  • Missing alt text for images or non-descriptive link text.
  • Controls or forms that cannot be operated with a keyboard.
  • PDFs or documents served without accessible tagging or plain-text alternatives.

FAQ

How do I file a website accessibility complaint?
Send a detailed report to the city's ADA coordinator or the department that operates the site; include the page URL, steps to reproduce, assistive technology used, and contact information.
What happens after I report an issue?
The department will acknowledge receipt, assess the problem, and either fix it or provide a remediation plan; specific timelines are not specified on the cited page[1].
Can I escalate to a federal agency?
Yes. If local remediation is insufficient, Title II ADA complaints can be filed with the U.S. Department of Justice or pursued through court; local code does not list a separate web-accessibility enforcement fine schedule[1].

How-To

  1. Document the issue: capture the URL, steps to reproduce, screenshots, and your assistive tools.
  2. Submit the report to the city's ADA coordinator or the site's managing department by email or the city's constituent services portal.
  3. Keep records: save your sent message, any case/reference number, and follow up if you do not receive acknowledgement within 14 days.
  4. If unresolved, consider filing a Title II ADA complaint with federal authorities or seeking legal advice.

Key Takeaways

  • Report with URL, reproduction steps, and assistive tech to help the city fix the problem quickly.
  • Start with the municipal ADA coordinator; federal avenues are available if local remedies fail.
  • Keep records of your communications, dates, and any case numbers.

Help and Support / Resources

  1. [1] Memphis Code of Ordinances - Municode

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