Nashville Pothole Reporting - Repair Timeline & City Rules

Transportation Tennessee 3 Minutes Read · published February 07, 2026 Flag of Tennessee

In Nashville, Tennessee, roadway potholes are handled by the city’s public works and transportation crews. This guide explains how to report potholes, what to expect for repairs, which city office enforces street maintenance, and how to follow up after you file a report. Use the official report tools and document damage to support claims or urgent repairs.

How to Report a Pothole

Report potholes using the city’s reporting form or 311 so crews can schedule inspection and repair. Include the exact address or nearest intersection, photos, lane(s) affected, and whether the hazard is creating an immediate traffic risk. After you submit the report, note the request number and expected updates.

  • Report a pothole online[1]
  • Attach photos taken from a safe location and timestamp them where possible.
  • Note whether the pothole is recurring at the same location or newly formed after recent weather.
Provide clear photos and the precise location to speed inspection.

Penalties & Enforcement

Road repairs and enforcement of street maintenance in Nashville are the responsibility of the Department of Transportation and Public Works (via Metro Public Works). For complaints, inspections, or to escalate unresolved reports, use 311 or the department contact page cited below.

  • Enforcer: Department of Transportation and Public Works; complaints taken through Metro 311.[2]
  • Fines or monetary penalties for street defects or contractor noncompliance: not specified on the cited page.
  • Escalation (first/repeat/continuing offences): not specified on the cited page.
  • Non-monetary sanctions (orders to repair, stop-work orders, contractual remedies, or court actions): not specified on the cited page.
Specific fine amounts and appeal time limits are not published on the cited reporting pages.

Applications & Forms

The city uses online service requests for pothole reporting and does not publish a separate public "pothole repair" application form on the cited pages. For damage claims or formal requests, check departmental guidance; the specific claim form or fee is not specified on the cited report pages.

How-To

  1. Document the pothole with photos, location, and any witness details.
  2. Submit a report using the city pothole form or Metro 311 online service.[1]
  3. If the pothole causes a crash or is an immediate danger, call emergency services and then file the city report.
  4. Keep the request number; follow up if no update within a reasonable period.
Save all incident records and repair notices to support any later claims.

FAQ

How do I report a pothole in Nashville?
Use the city pothole reporting page or Metro 311 with location, photos, and details; the online report link is provided above.[1]
How long does it take for a pothole to be repaired?
Repair timelines are not specified on the cited reporting pages; response time depends on severity, weather, and crew schedules.[2]
Can I get reimbursed for vehicle damage from a pothole?
Procedures for claims are handled by the metropolitan government; specific claim forms, deadlines, and fees are not specified on the cited pothole report pages.

Key Takeaways

  • Report quickly with clear photos and exact location to expedite inspection.
  • Use Metro 311 for complaints, escalation, and official follow-up.
  • Keep records of reports and repairs to support any damage claims.

Help and Support / Resources

  1. [1] City of Nashville - Report a Pothole
  2. [2] Metro 311 - Report a Problem

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