Request ADA Accommodations - Broken Arrow

Civil Rights and Equity Oklahoma 3 Minutes Read · published March 01, 2026 Flag of Oklahoma

In Broken Arrow, Oklahoma, residents and visitors may request reasonable accommodations under the Americans with Disabilities Act (ADA) for city services, programs, and facilities. This guide explains who to contact, what information to provide, how requests are processed, and the available appeal routes so you can obtain access to municipal services and participation.

Start early and document your request in writing when possible.

Who handles ADA accommodation requests

The City of Broken Arrow designates an ADA coordinator or responsible office to receive and process accommodation requests for municipal programs and facilities. Contact the city’s ADA information page or municipal code for the official coordinator and procedure. City ADA information[1]

How to make a request

  • Describe the service, program, or facility you need to access and the specific accommodation requested.
  • Provide supporting documentation if requested, such as medical verification or a note describing functional limitations.
  • Give preferred contact information and any deadlines for events or hearings.
City staff must consider requests and respond within a reasonable time frame.

Penalties & Enforcement

The municipal pages and published procedures describe complaint, investigation, and correction pathways; specific fine amounts for failure to provide accommodations are not specified on the cited city pages. Broken Arrow municipal code[2]

  • Enforcer: ADA coordinator or designated city department (varies by program); complaints may also be filed with the City Clerk or appropriate department.
  • Fines or monetary penalties: not specified on the cited page.
  • Escalation: enforcement typically proceeds from informal correction to administrative action or referral to external agencies; specific escalation steps or amounts are not specified on the cited page.
  • Non-monetary remedies: orders to remediate accessibility barriers, policy changes, or denial/reassessment of eligibility for permits until compliance.
  • Complaints and inspections: file with the ADA coordinator or department that operates the program or facility; some complaints may prompt site inspections or records requests.
  • Appeals: the city procedure identifies administrative review or appeal routes; time limits for appeals are not specified on the cited page.
If a fine or penalty amount matters for your case, request the specific citation or code section in writing.

Applications & Forms

Some accommodation requests may be handled via an informal written request or a department-specific form; the city’s ADA page or the municipal code lists available forms if published. If no city form is published, submit a written request to the ADA coordinator or relevant department.

Action steps

  • Prepare a concise written request describing the accommodation and relevant dates or deadlines.
  • Send the request to the ADA coordinator or program manager by email, mail, or in person; keep copies.
  • If needed, request an administrative review or file a formal complaint following the city’s published process.

FAQ

Who can request an accommodation?
Any individual with a qualifying disability who needs a modification or reasonable accommodation to access city programs, services, or facilities.
How long will the city take to respond?
Response times vary by department and complexity; the city’s ADA information page provides guidance on procedure and timelines when published.
Do I need to provide medical records?
The city may request documentation to support the need for an accommodation, but you can discuss limits and privacy concerns with the ADA coordinator.

How-To

  1. Identify the city program, service, or facility where you need an accommodation and the specific barrier or limitation.
  2. Contact the ADA coordinator or the department responsible for that program and submit a written request with your contact details.
  3. Provide any supporting documentation the city requests and keep records of dates and communications.
  4. If denied or unsatisfied, follow the city’s appeal or complaint process and consider contacting state or federal enforcement agencies if appropriate.

Key Takeaways

  • Make requests in writing and keep copies for your records.
  • The ADA coordinator is the primary contact for city-level requests and complaints.
  • Specific fines or penalties for noncompliance are not specified on the cited city pages.

Help and Support / Resources

  1. [1] City of Broken Arrow ADA information
  2. [2] Broken Arrow municipal code (Municode)

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