Greensboro Website Accessibility Requirements - Steps

Civil Rights and Equity North Carolina 3 Minutes Read ยท published February 09, 2026 Flag of North Carolina

Greensboro, North Carolina requires municipal websites and contractors serving the city to follow accessible practices that let all residents use online services. This guide explains practical steps for city departments, vendors, and small business operators to assess, remediate, and maintain web accessibility, and identifies who enforces accessibility complaints and how to file them. It summarizes common violations, compliance checkpoints, and the procedural routes for reporting or appealing enforcement actions.

Begin by locating your department's accessibility statement and designated contact.

Standards and Scope

City websites generally follow federal accessibility standards such as WCAG principles and the Americans with Disabilities Act as implemented by municipal policy. Departments should adopt WCAG 2.1 AA where feasible and reference the city guidance for procurement and vendor contracts.

Penalties & Enforcement

The City of Greensboro enforces accessibility primarily through its Civil Rights and Equity office and IT oversight; detailed monetary fines or per-day penalties for web accessibility are not specified on the cited pages. Enforcement typically proceeds from complaint intake, investigation, and remedial orders rather than fixed statutory fines unless a specific code section applies. Appeal and review routes are managed through the city's administrative procedures or the City Attorney when legal action is needed; specific time limits for appeal are not specified on the cited pages.

  • Enforcer: Civil Rights & Equity office and Information Technology department; complaints routed to the ADA coordinator or designated intake contact Civil Rights & Equity[1].
  • Fines: not specified on the cited page; city practice emphasizes remediation and corrective orders rather than preset monetary penalties.
  • Appeals: administrative review or appeal to the City Attorney or applicable administrative board; exact time limits for appeals are not specified on the cited pages.
  • Inspection and complaint pathway: submit complaints to Civil Rights & Equity or the IT accessibility contact as listed on official department pages Information Technology[2].
  • Remedies and non-monetary sanctions: corrective action orders, accessibility remediation plans, deadlines for fixes, and potential referral to legal or court processes.

Applications & Forms

Official forms specifically for web accessibility enforcement are not published on the cited department pages; the typical route is a written complaint to Civil Rights & Equity or the ADA coordinator, followed by intake and investigation procedures as described on the department site.

If you represent a department or vendor, document remediation steps and communication logs before filing appeals.

Common Violations

  • Missing text alternatives for images and icons.
  • Forms that cannot be completed by keyboard or assistive technology.
  • Poor color contrast and inaccessible navigation structures.
  • PDFs and documents posted without accessible tagging.

How-To

  1. Assess current site against WCAG 2.1 AA criteria and compile a prioritized remediation list.
  2. Create or update an accessibility statement that lists contact information and an accessible complaint process.
  3. Remediate critical items: alt text, keyboard access, headings, and labeled form fields.
  4. Publish remediation timelines and track fixes; keep records of testing and user feedback.
  5. If a complaint is received, follow department intake procedures and respond within the city's stated timelines.

FAQ

Who enforces website accessibility for city sites?
The City of Greensboro's Civil Rights & Equity office, together with Information Technology, handles complaints and coordinates remediation.
Are there specific fines for noncompliance?
Monetary fines for website accessibility are not specified on the cited department pages; the city prioritizes corrective orders and remediation plans.
How do I file an accessibility complaint?
File a written complaint with Civil Rights & Equity or contact the IT accessibility liaison as listed on the official department pages.

Key Takeaways

  • Start with an accessibility audit and an up-to-date accessibility statement.
  • Document remediation and maintain records to show good-faith compliance efforts.

Help and Support / Resources

  1. [1] City of Greensboro Civil Rights & Equity department page
  2. [2] City of Greensboro Information Technology department page

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