File a Website Accessibility Complaint in Denver

Technology and Data Colorado 3 Minutes Read · published February 07, 2026 Flag of Colorado

In Denver, Colorado, residents and visitors can report web accessibility problems for city websites and request corrections under the citys accessibility commitments and applicable federal standards. This guide explains where to file a complaint, what information to gather, likely enforcement channels, and how to appeal decisions. It focuses on practical steps to document WCAG failures on Denvergov websites and to contact the city office responsible for handling accessibility requests and grievances.

Gather clear examples and URLs before you file.

How to file an accessibility complaint

Start by documenting the accessibility barrier (URLs, screenshots, browser and assistive technology used, and the WCAG success criterion you believe is not met). Submit the complaint through the City and County of Denver accessibility contact options described on the official accessibility page[1]. If you prefer phone or postal mail, the citys accessibility page lists contact options and instructions.

Penalties & Enforcement

Denver handles website accessibility primarily through administrative remediation rather than public fine schedules on the accessibility page; monetary fines for web accessibility violations are not specified on the cited page[2]. Escalation steps for unresolved issues typically begin with an internal review and request for remediation; specific escalation fines or daily penalties for continuing violations are not specified on the cited page. Non-monetary remedies commonly available to a municipal authority include orders to correct the barrier, timelines for remediation, and referral to legal counsel for enforcement; specific statutory or code-based sanctions related to web accessibility are not listed on the cited pages.

If the city does not resolve your complaint, preserve dates and communications for any appeal or further legal action.

Applications & Forms

The citys public accessibility resources describe contact and reporting channels but do not publish a named complaint form number or fee on the cited pages; a web reporting form or email contact is provided or referenced by the accessibility page[1], and no filing fee is indicated.

Who enforces and how complaints are processed

  • Office responsible: the City and County of Denvers designated accessibility or ADA coordinator handles intake and remediation assignments.
  • Complaint intake: use the accessibility contact methods (web form, email, or phone) listed on the official accessibility page[1].
  • Evidence: include URLs, screenshots, and steps to reproduce the barrier.
  • Timelines: specific statutory time limits for the citys initial response or final remediation are not specified on the cited pages.

Common violations and typical consequences

  • Missing alt text on images - outcome: order to add alt text or remediation (monetary penalty not specified).
  • Poor keyboard focus order - outcome: remediation plan requested.
  • Nonconforming forms or controls - outcome: correction and retesting.

Action steps

  • Document the issue with URLs, screenshots, and assistive technology details.
  • Submit via the City of Denver accessibility contact options[1].
  • If unresolved, ask for a written decision and appeal instructions from the city office.

FAQ

Can I require a private website to conform to WCAG?
No; this guide covers City and County of Denver websites and services only. For private sites, federal or state laws may apply in some contexts.
How long will the city take to respond?
The accessibility page provides contact methods but does not state a specific response deadline; ask the intake contact for expected timelines.
Is there a fee to file a complaint?
No filing fee is listed on the cited accessibility resources; the pages do not show any fee requirement.

How-To

  1. Identify the exact city website URL and the failing WCAG criterion.
  2. Record the date, browser, device, and any assistive technology used.
  3. Take clear screenshots or a short screen recording showing the issue.
  4. Visit the City of Denver accessibility contact options and submit your complaint with attachments and contact details[1].
  5. Request confirmation of receipt and a timeline for remediation.
  6. If the city does not resolve the issue, request written appeal instructions and preserve all communications.

Key Takeaways

  • Document and preserve clear evidence before filing.
  • Use the City of Denvers official accessibility contacts to submit complaints.
  • Penalties or fines for web accessibility violations are not published on the cited pages; remediation is the usual remedy.

Help and Support / Resources

  1. [1] City and County of Denver - Accessibility
  2. [2] City and County of Denver - Report a Problem (accessibility)

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