Request Reasonable Disability Accommodation - Pomona

Civil Rights and Equity California 3 Minutes Read · published February 21, 2026 Flag of California

In Pomona, California, residents and visitors with disabilities can request reasonable accommodations for access to city programs, services, and facilities. This guide explains the local process, who enforces accommodation obligations, typical timelines, and how to appeal a denial. It summarizes official municipal sources and practical steps to submit a request and preserve your rights under local implementation of federal and state disability laws.

What counts as a reasonable accommodation

Reasonable accommodation generally means a change or adjustment to city policies, practices, or facilities that enables a person with a disability to participate fully in a program or access services. For specific municipal language, consult the City of Pomona code and administrative policies related to disability access and public services municipal code[1].

How to request an accommodation

Start by contacting the department that provides the service you need (for example Planning, Building & Safety, Parks, or Human Resources for employment-related requests). State the specific adjustment you seek, why it is needed, and any supporting documentation from a healthcare provider if available.

  • Identify the program or service and the staff contact.
  • Provide the requested accommodation, including dates or recurring needs.
  • Attach medical or supporting documentation if requested.
  • Request confirmation of receipt and an expected response timeframe.
Keep a dated copy of your request and any responses.

Penalties & Enforcement

Enforcement of accommodation obligations for city programs is handled through the City of Pomona administrative offices and may involve the ADA Coordinator, Human Resources, Building & Safety, or the City Attorney depending on context. For controlling municipal language refer to the Pomona municipal code and related city administrative policies see municipal code[1] and contact the City of Pomona Human Resources or ADA coordinator for complaints Human Resources[2].

  • Fines or monetary penalties: not specified on the cited page; see the municipal code for any enforcement provisions municipal code[1].
  • Escalation: not specified on the cited page; administrative remedies, corrective orders, or referral to legal enforcement may apply.
  • Non-monetary sanctions: orders to modify procedures, corrective actions, or court action may be pursued; specific remedies are not listed on the cited municipal page.
  • Enforcer/contact: City of Pomona Human Resources / ADA Coordinator — file a complaint or request review through Human Resources Human Resources[2].
  • Appeals/review: procedures and time limits for appeal are not specified on the cited municipal code page; contact Human Resources or the City Attorney for official appeal steps and deadlines.
If a prompt local remedy is required, document dates and follow up in writing.

Applications & Forms

The City of Pomona may use an internal "Reasonable Accommodation Request" form or accept written requests by email or mail; a specific city form name or number is not specified on the cited municipal code page. Contact Human Resources or the servicing department to learn whether a form is required or to obtain the official form Human Resources[2].

Action steps

  • Make a clear, dated written request and keep copies.
  • Provide supporting documentation when asked.
  • Follow up with the department and escalate to Human Resources or the ADA Coordinator if there is no timely response.
  • If unresolved, consider filing a complaint with the City Attorney or the state Department of Fair Employment and Housing.
Begin with the department responsible for the service you need and escalate in writing if needed.

FAQ

Who can request a reasonable accommodation?
Any person with a disability who needs an adjustment to access city programs, services, or employment-related functions can request an accommodation.
How long will the city take to respond?
Response times vary by department; the municipal code does not specify a uniform deadline. Ask the department for an estimated timeline when you submit your request.
What if my request is denied?
If denied, ask for a written explanation and the appeal process. Contact Human Resources or the City Attorney for review.

How-To

  1. Identify the city department providing the service and find the department contact information.
  2. Prepare a dated written request describing the accommodation needed and why it is necessary.
  3. Submit the request by email, mail, or in person and keep a copy of the submission.
  4. Provide supporting documentation if requested and request confirmation of receipt and expected response date.
  5. If you do not receive a timely or adequate response, contact Human Resources or the ADA Coordinator for review and consider formal complaint options.

Key Takeaways

  • Make your request in writing and keep records of all communications.
  • Contact the servicing department first, then Human Resources or the City Attorney if needed.

Help and Support / Resources

  1. [1] Pomona Municipal Code - Code of Ordinances
  2. [2] City of Pomona - Human Resources

Categories

General Governance and Administration Public Safety Public Health and Welfare Land Use and Zoning Housing and Building Standards Transportation Environmental Protection Parks and Public Spaces Business and Consumer Protection Taxation and Finance Labor and Employment Education Civil Rights and Equity Elections and Campaign Finance Events and Special Uses Signs and Advertising Utilities and Infrastructure Technology and Data