Report Website Accessibility Issues in Tempe

Civil Rights and Equity Arizona 3 Minutes Read ยท published February 20, 2026 Flag of Arizona

In Tempe, Arizona, residents and visitors can report problems that make city websites or web services inaccessible. This guide explains who enforces accessibility concerns, how to collect the evidence needed, the steps to file a complaint with city officials, and what to expect during review. It covers the City of Tempe code reference for enforcement, common violations, practical actions you can take immediately, and how to escalate if a resolution is not reached.

Document the inaccessible page, the browser and device you used, and any error messages before you submit a report.

What to include when reporting

  • Page URL(s) where the issue occurs and the exact date and time you tested.
  • Steps to reproduce the problem (clicks, inputs, or forms you used).
  • Your contact information and a preferred method for follow up.
  • Screenshots, short video, or accessible output (e.g., screen reader text) showing the barrier.

How to file a complaint

Start by preparing the items above, then submit the complaint through the City of Tempe channels for civil rights or ADA concerns. The municipal code defines enforcement authority for city ordinances and accessibility requirements; see the city code for the controlling provisions and enforcement pathways Tempe Municipal Code - Code of Ordinances[1]. Include clear reproduction steps and attach any evidence when you submit.

Penalties & Enforcement

Enforcement responsibility typically rests with the City of Tempe Civil Rights and Equity office or the designated ADA Coordinator; specific enforcement procedures and remedies are established in the municipal ordinance and administrative procedures. Exact fine amounts, escalation schedule, and other monetary penalties are not specified on the cited municipal code landing page and must be confirmed with the enforcing office.[1]

  • Fines and fees: not specified on the cited page.
  • Escalation for repeat or continuing violations: not specified on the cited page.
  • Non-monetary remedies may include orders to remediate accessibility barriers, compliance schedules, or referral to legal proceedings.
  • Enforcer: City of Tempe Civil Rights and Equity Division or ADA Coordinator; inspections and complaint intake follow city procedures.
  • Appeals and review routes: not specified on the cited page; contact the enforcing office for time limits and appeal forms.
If the municipal code page does not show fines, contact the Civil Rights and Equity office for enforcement details.

Applications & Forms

The municipal code does not publish a specific complaint form on the code page; the City of Tempe typically offers complaint intake via its Civil Rights and Equity or ADA Coordinator pages and by phone or email. If no form is published on the referenced code page, submit a written complaint with the information listed above to the city office identified in Resources.

How-To

  1. Gather the page URL, device/browser details, reproduction steps, and any screenshots or recordings.
  2. Contact the City of Tempe Civil Rights and Equity Division or ADA Coordinator by the methods listed in Resources and submit your evidence.
  3. Request a confirmation of receipt and an estimated timeline for review.
  4. If you receive no timely response, request escalation to a supervisor or file a follow-up complaint referencing your original submission.
  5. If unresolved, document all communications and consider submitting a state or federal accessibility complaint (for example under the ADA) after local remedies are exhausted.

FAQ

How do I report a website accessibility problem to Tempe?
Prepare the page URL, steps to reproduce, device/browser details, and evidence, then submit a complaint to the City of Tempe Civil Rights and Equity Division or ADA Coordinator; see Resources for contact methods.
What information should I include in my complaint?
Include the exact URL, date and time tested, reproduction steps, screenshots or recordings, and your contact information for follow up.
How long will the city take to respond?
Response times and appeal deadlines are not specified on the municipal code page; ask the receiving office for their standard timelines when you submit your complaint.

Key Takeaways

  • Document clearly and include reproducible steps and evidence to speed review.
  • Submit complaints to the Civil Rights and Equity Division or ADA Coordinator and request confirmation of receipt.
  • If local remedies fail, preserve records to support escalation to state or federal channels.

Help and Support / Resources

  1. [1] Tempe Municipal Code - Code of Ordinances

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