Report Website Accessibility under Phoenix Ordinance

Technology and Data Arizona 3 Minutes Read ยท published February 05, 2026 Flag of Arizona

Phoenix, Arizona requires municipal websites and digital services to be accessible to people with disabilities. This guide explains how to file a website accessibility complaint with City IT and related offices, what to expect during review, and practical steps to seek remediation or appeal.

How to file a complaint

Start by documenting the accessibility barrier (URL, screenshots, browser/device, steps to reproduce). Submit the issue to the City of Phoenix IT Accessibility contact page City IT Accessibility[1] or report it through Phoenix 311 Phoenix 311[3]. If you believe the barrier violates the Americans with Disabilities Act (ADA) or Phoenix policies, also notify the City ADA Coordinator City ADA Coordinator[2].

Document the problem clearly with a URL, device, browser, and screenshots.

Penalties & Enforcement

Official penalty amounts specific to website accessibility enforcement are not listed on the cited City pages; see the cited office pages for procedural details and contact routes.

  • Fine amounts: not specified on the cited page[2].
  • Escalation: procedures for first, repeat, or continuing violations are not specified on the cited page; enforcement typically follows internal remediation requests and, if unresolved, may involve legal referral.
  • Non-monetary sanctions: corrective orders, required remediation plans, or referral to City legal counsel; specific remedies for website issues are not specified on the cited page.
  • Enforcer: City IT and the ADA Coordinator manage investigation and remediation; complaints begin through City IT Accessibility or 311[1][3].
  • Appeals & review: formal appeal routes are not specified on the cited pages; you may request review by the ADA Coordinator or seek external remedies under federal ADA law.
Specific fine amounts and escalation steps are not published on the City pages cited here.

Applications & Forms

No dedicated, published city form specifically titled "website accessibility complaint" is listed on the City IT accessibility page; the City directs users to submit issues via the IT accessibility contact or Phoenix 311 for intake and tracking[1][3].

Practical action steps

  • Gather evidence: URL, screenshots, steps to reproduce the barrier, device and browser details.
  • Submit: use City IT Accessibility contact or Phoenix 311 for an intake ticket[1][3].
  • Notify ADA Coordinator: inform the City ADA office if you believe the issue violates ADA obligations[2].
  • Track timelines: request an estimated response time and keep the ticket number for follow-up.
  • Escalate: if internal review does not resolve the issue, request written findings and consider external ADA enforcement or legal advice.
Keep all correspondence and ticket numbers to document the complaint and responses.

FAQ

Where do I file a website accessibility complaint?
File via the City IT Accessibility contact page or submit a 311 report; notify the City ADA Coordinator for issues implicating ADA obligations.[1][3]
How long does the City take to respond?
Response times are not specified on the cited City pages; request an estimated timeline when you submit your report and keep the ticket number.[1]
Are there fines for inaccessible websites?
Specific fines or monetary penalties for website accessibility are not listed on the cited pages; enforcement often focuses on remediation and corrective actions.[2]

How-To

  1. Collect the exact URL, device and browser used, steps to reproduce, and screenshots.
  2. Visit the City IT Accessibility page and submit the issue, or create a 311 report with the documented details.[1][3]
  3. Note your ticket/reference number and expected response timeline.
  4. If the issue implicates ADA access, notify the City ADA Coordinator and request review.[2]
  5. Follow up if no response is received within the provided timeline; escalate to the ADA Coordinator or request a written finding.
  6. If unresolved, consider external options such as filing with federal enforcement agencies or seeking legal counsel.

Key Takeaways

  • Document barriers clearly before submitting a complaint.
  • Use City IT Accessibility or 311 for official intake and keep ticket numbers.
  • Monetary penalties are not specified; aim first for remediation through City processes.

Help and Support / Resources

  1. [1] City of Phoenix IT Accessibility
  2. [2] City of Phoenix ADA Coordinator
  3. [3] Phoenix 311

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