Phoenix Municipal Guidance: Report Power Outages
In Phoenix, Arizona, power outages are usually handled by the electric utility that serves your address. For most residents that means Arizona Public Service (APS) or Salt River Project (SRP). This guide explains who to contact, how the city coordinates during large events, and practical steps to report outages or hazards so crews can restore service safely.
Reporting outages and immediate contacts
Report outages directly to your electric provider online or by phone so restoration crews receive timely notification. Use the provider pages below to report outages and to see current restoration updates:
For life-threatening emergencies, downed live wires, or immediate danger call 911. For non-emergency city services related to infrastructure damage, use Phoenix 311 (see Resources).
Penalties & Enforcement
Responsibility for service restoration and safety enforcement primarily rests with the electric utilities (APS, SRP). The City of Phoenix coordinates public-safety response during major storms and infrastructure incidents but does not operate the electric grid. Where specific monetary fines, permit fees, or code sections apply to tampering with utility equipment or unauthorized work, those amounts or sections are not specified on the cited utility outage pages listed above.
Applications & Forms
No city permit or form is required by residents to report a power outage; restoration requests are submitted directly to the utility provider. If you need municipal services for damage to city property, submit a 311 request to Phoenix Public Works.
- Report outages to your utility via their outage center or phone line.
- For downed wires on city property or hazard to the public, call 911 immediately.
- For restoration-related permits affecting city rights-of-way, contact Phoenix Public Works via 311.
Common violations and typical outcomes
- Tampering with meters, transformers, or substations — enforcement actions and penalties not specified on the cited utility pages.
- Blocking utility access for repairs — remedies or fines not specified on the cited utility pages.
- False reports that impede restoration efforts — consequences not specified on the cited utility pages.
Actions after an outage
- Check neighbors to determine if the outage is localized to your property or wider.
- Report the outage via your utility’s outage center for faster dispatch and restoration updates.[1]
- If you see downed wires or immediate danger, call 911 and stay clear of the area.
FAQ
- How do I report a power outage?
- Report outages directly to your electric provider online or by phone; use APS or SRP outage centers for the fastest response.[1][2]
- Who is responsible for restoring power?
- The electric utility that serves your address (APS or SRP) is responsible for restoration; the City of Phoenix coordinates public-safety and infrastructure response during major events.
- What should I do about downed power lines?
- Do not touch downed lines, keep people away, and call 911 immediately; report the location to your utility when safe to do so.
How-To
- Confirm the outage extent by checking neighbors and circuit breakers.
- Report the outage to your utility using their outage-report page or phone line.[1]
- If there are downed lines or hazards, call 911 immediately and keep clear.
- Follow utility updates for estimated restoration times and safety instructions.
- If city property is damaged, file a Phoenix 311 report for municipal response.
Key Takeaways
- Report outages directly to APS or SRP for fastest restoration.
- Call 911 for immediate dangers such as downed live wires.
- The City coordinates safety and infrastructure response but utilities restore electrical service.
Help and Support / Resources
- Phoenix Office of Emergency Management
- Phoenix 311 (report city property damage)
- Phoenix Fire Department (public-safety response)